I noted this on my delivery slip and they left my home.
The leaf was now able to stay up where it was hanging before. He said he had tightened them, and the table was now ok. The delivery guy looked under the table and told me that two screws were loose. One side of the leaf was hanging, and would not stay up on one side. Before the delivery guys left, I asked them to extend both leaves on either side of the table. I ordered the Montecito dining table on (order number 0528289LQIO) at the Corona, CA location. OK, so I just called back and spoke to another customer service rep by the name of "NIKIE" and WOW!!! what a difference, she went waaaaay beyond her call of duty and drew me back in!!! She was patient, heard me out and really listen and took the matters into her own hands and the buck stopped with her!!!! She asked me if it was ok to put me on hold so that she could called the delivery company and confirmed that they will call me today and even asked me if I wanted her to conference me in with them for delivery time, all this just so that I wouldn't cancel my order!!! Guess what? I'm getting my in two days!!!!! YIPPEE!!!! I asked her to please give me the telephone number to her Corporate Office and she told me that she couldn't do that because it was "PRIVATE" information, is she kidding me? She should NOT be a supervisor if she doesn't know anything about the company where she works. Totally unacceptable, their customer service supervisor "Mitiya" also was so unknowlegable. delivery charge out of my checking acct but I have to wait almost 10 weeks for my couch? Today 7/12 I called to check the status of my delivery and they told me that the ETA will now be the end of July beginning of August, WHAT? It took them minutes to take $1500. I ordered the Vapor Sectional on 5/23 and was told that it would be delivered by the end of June beginning of July.
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